CUSTOMER SERVICE GUIDELINES

Please supply the following information to expedite your order:

·    Company name/account number

·    Contact name

·    Purchase order number

·    Delivery address

·    Shipment method

·    Product ID number & quantity

·    Size and/or measurements

·    Patient Name

·    Other relevant patient details

Delivery of Product:

All orders received at Orthotic Rehab by 4:00 pm EST will be shipped the same day. Custom or­ders will be shipped within 24 hours. If there are any delays in shipments, our Customer Service

Department will notify you immediately.

Returned Goods Policy:

·    Please contact our Customer Service Department to obtain a Returned Goods Authorization Number (RGA)

·    All returned items must have a RGA# before any merchandise will be accepted.

·    All returns must have an original packing slip, order number, or P.O.# along with the RGA#.

·    All returned products are subject to review before any credit will be issued.

·    Product ordered incorrectly may be returned within 30 days without any restocking charge.

·    Any product returned between 30 to 90 days may have a restocking charge of 15%.

·    Product returns will not be accepted after 90 days.

·    All freight costs for returned packages will be the responsibility of the customer.